Recently, we identified an incident that we are continuing to manage.  We are actively investigating the matter, with the assistance of forensic experts, to assess the extent of the situation and take appropriate measures to address it.

We have informed the Australian Cyber Security Centre of the incident and will take all steps to work with law enforcement and privacy regulators as required.

While our investigation is ongoing, we want to assure you that protecting your information is our top priority. We have engaged with cybersecurity experts to enhance our security measures and limit any further potential risks.

In the meantime, please remain alert to suspicious activity, including any scam activity claiming to come from us. If you suspect you may have encountered a situation involving cyber-crime, please report the incident on the Australian Cyber Security Centre Website at www.cyber.gov.au.

We believe in transparency and appreciate your continued trust in CHRG. We want to assure you that we are dedicated to resolving this matter promptly and effectively and will provide updates as we gather more information. If you have any concerns or questions, please reach out to our dedicated support team via info@chrg.com.au.

Thank you for your understanding and cooperation.

Sincerely,

David O’Neil